Privacy Policy
Last updated: 27 September 2026
ASSIS (أسس) is an online company formation and business services platform operated as a product of Ellwaa Group / Ellwaa Legal Services.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how ASSIS and Ellwaa collect, use, disclose, store, and protect personal information when you visit our website, create an account, submit a company formation request, upload documents, make a payment, communicate with our team, or otherwise use our services.
This Privacy Policy applies to the ASSIS platform available at assis.ellwaa.com and related services operated by Ellwaa.
1. Who Is Responsible for Your Information?
ASSIS is a product operated by Ellwaa Group / Ellwaa Legal Services.
For the purposes of this Privacy Policy, references to “ASSIS,” “Ellwaa,” “we,” “us,” and “our” refer to the organization responsible for operating the ASSIS platform and providing the related services.
Contact Details
Ellwaa Group / Ellwaa Legal Services
31 Mohammed Mahmoud, Ad Dawawin,
Abdeen, Cairo Governorate 4280101, Egypt
Email: [email protected]
ASSIS Phone: +20 155 522 5243
Website: assis.ellwaa.com
Corporate Website: ellwaa.com
Ellwaa also operates through teams and offices serving clients in Egypt and Saudi Arabia, including Cairo, New Cairo, Riyadh, Jeddah, and Dammam.
2. Information We Collect
The information we collect depends on how you interact with ASSIS and which services you request.
We may collect the following categories of personal information.
Contact Information
This may include:
Full name
Email address
Phone number
Country of residence
Preferred communication method
Messages and correspondence with our team
Account Information
When you create or use an ASSIS account, we may collect:
Registration information
Login and authentication information
Account preferences
Account activity
Login records
Security-related information
Identity and Supporting Documents
Company formation, residency, regulatory, banking, and related procedures may require us to collect documents and information such as:
National identification documents
Passport information
Residency documents
Proof of address
Personal photographs where required
Signature information
Nationality
Date of birth
Other identification or verification documents
The exact documents required depend on the jurisdiction, requested service, company structure, and applicable legal requirements.
Business and Corporate Information
We may collect information concerning your proposed or existing business, including:
Proposed company name
Business activities
Company structure
Ownership information
Shareholder information
Partner information
Directors and managers
Authorized representatives
Beneficial ownership information
Existing company documents
Commercial registration information
Investment information
Information required by government authorities
Service and Application Information
When you submit a request through ASSIS, we may maintain records concerning:
Company formation requests
Applications
Uploaded documents
Case assessments
Service packages
Requested jurisdictions
Request progress
Completion status
Internal notes related to your request
Communications with your account manager or our team
ASSIS may display the overall completion progress of your request through your account.
Payment and Transaction Information
We may receive information such as:
Payment amount
Payment status
Transaction reference
Payment date
Invoice information
Refund information
Billing-related information
Payment card information entered through a payment provider's secure interface is processed by that provider and is not intended to be stored directly by ASSIS.
Technical and Usage Information
When you access our website or platform, we may automatically collect certain technical information, including:
IP address
Browser type
Device type
Operating system
Language
Pages visited
Date and time of visits
Referral source
Session information
Website interactions
Authentication and security events
Information About Other People
You may provide information about shareholders, partners, directors, employees, representatives, or other individuals as part of a company formation or related request.
If you provide personal information about another person, you are responsible for ensuring that you have an appropriate legal basis or authorization to provide that information and, where required, that the individual has been informed about this Privacy Policy.
3. How We Use Your Information
We may use personal information to:
Respond to inquiries and requests.
Assess your company formation or business service requirements.
Create and manage your ASSIS account.
Open and maintain your client file.
Review submitted information and documents.
Conduct consultations regarding your requested services.
Assess eligibility and requirements for company formation.
Provide company formation and registration services.
Provide residency, accounting, legal, administrative, and post-formation support within the scope of your agreed package.
Assign and support a dedicated account manager.
Track and display the overall progress of your request.
Communicate updates concerning your application or services.
Verify your identity.
Conduct Know Your Customer (KYC) checks.
Meet Anti-Money Laundering (AML) and other regulatory requirements.
Submit information or documentation to relevant authorities where necessary to provide requested services.
Process payments and refunds.
Maintain accounting and transaction records.
Prevent fraud, misuse, unauthorized access, and other unlawful activity.
Protect our systems, clients, employees, and services.
Improve the ASSIS platform and user experience.
Understand website usage.
Measure marketing and advertising performance.
Maintain business and legal records.
Establish, exercise, or defend legal claims.
Comply with applicable laws, regulations, court orders, and government requirements.
Send service-related communications.
Send marketing communications where legally permitted.
Where applicable law requires consent for a particular processing activity, we will request that consent.
Other processing may be necessary to perform an agreement with you, take steps requested before entering into an agreement, comply with legal obligations, or pursue legitimate business interests where permitted by applicable law.
4. Identity Verification, KYC, and AML
Because ASSIS provides company formation and related business services, certain requests may be subject to identity verification, Know Your Customer (KYC), Anti-Money Laundering (AML), beneficial ownership, sanctions, or similar compliance requirements.
We may therefore request information such as:
Passport or identification documents
Proof of address
Ownership information
Beneficial ownership information
Business activity information
Source-related information where legally required
Additional documents requested by competent authorities or service providers
We may suspend, delay, or decline a request where required information is not provided, verification cannot be completed, or applicable legal or regulatory requirements prevent us from proceeding.
5. Payments
Payments made through ASSIS may be processed through Moyasar or another payment provider displayed at the time of payment.
When you submit payment information through a payment provider's payment interface, your payment credentials are processed by that provider in accordance with its own terms and privacy practices.
ASSIS may receive transaction information necessary to:
Confirm payment
Identify the related request
Issue or maintain payment records
Process refunds
Reconcile transactions
Provide customer support
This may include transaction identifiers, payment status, amount, currency, payment date, and limited payment method information.
You should never send full payment card details, CVV codes, passwords, or verification codes to ASSIS employees through email, WhatsApp, contact forms, or other messaging channels.
6. Cookies, Browser Storage, Analytics, and Marketing Tools
ASSIS and Ellwaa may use cookies, browser storage, and similar technologies to operate and improve our websites and services.
These technologies may be used for:
Authentication
Session management
Security
Remembering preferences
Referral attribution
Website analytics
Performance measurement
Advertising measurement
Campaign attribution
Depending on the website's configuration, technologies and services used may include:
Google Tag Manager
Google Ads
Meta Pixel
TikTok Pixel
Other analytics or advertising technologies
These services may process information such as:
IP address
Device identifiers
Browser information
Pages visited
Referral information
Website interactions
Advertising or campaign identifiers
Where applicable law requires consent before non-essential cookies or tracking technologies are used, we will request that consent before activating the relevant technologies.
You can also control cookies through your browser settings. Disabling necessary cookies or browser storage may prevent certain features, including authentication and account functionality, from working correctly.
7. Who May Receive Your Information?
We do not sell your personal information.
We may disclose personal information where reasonably necessary to provide our services, operate our platform, comply with legal requirements, or protect legitimate interests.
Recipients may include:
ASSIS and Ellwaa Personnel
Authorized employees, account managers, consultants, and personnel who require access to your information to handle your request.
Government and Regulatory Authorities
Depending on your requested service and jurisdiction, information may be submitted to:
Company registration authorities
Investment authorities
Tax authorities
Immigration and residency authorities
Labor authorities
Municipal or licensing authorities
Other competent government bodies
Only information reasonably required for the relevant procedure should be submitted.
Professional and Service Partners
Information may be shared with professional advisers or partners involved in delivering your agreed services, including where appropriate:
Lawyers
Accountants
Auditors
Corporate service providers
Translation providers
Government relations specialists
Business formation partners
Other professional advisers
Technology Providers
We may use third-party providers for services such as:
Website hosting
Cloud infrastructure
Data storage
Authentication
Email delivery
Communications
Customer support
Security
Monitoring
Analytics
These providers may process personal information where necessary to provide their services to us.
Payment Providers
Transaction information may be processed by Moyasar or another payment provider used for the relevant transaction.
Analytics and Advertising Providers
Where permitted by applicable law and subject to applicable consent requirements, limited website and device information may be processed by analytics and advertising providers.
Legal Requirements
We may disclose information where reasonably necessary to:
Comply with applicable law.
Respond to a valid legal request.
Comply with a court order.
Cooperate with competent authorities.
Investigate suspected fraud or unlawful activity.
Protect the rights, property, or safety of ASSIS, Ellwaa, our clients, employees, or others.
8. International Processing and Transfers
ASSIS and Ellwaa provide services across multiple jurisdictions.
Our operations include teams and business activities in Egypt and Saudi Arabia, and services may involve authorities, partners, and providers in other countries depending on where you request company formation or related services.
Your information may therefore be accessed, processed, or stored outside the country where you originally provided it.
Where international transfers are subject to applicable data protection requirements, we will take appropriate measures to satisfy relevant transfer conditions and safeguards.
You may contact us for additional information concerning international processing relevant to your request.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable legal, regulatory, accounting, and business requirements.
Retention periods may depend on:
The type of information
The services requested
Whether you maintain an active account
Company formation requirements
KYC and AML obligations
Accounting and tax requirements
Government requirements
Contractual obligations
Potential or ongoing disputes
Legal limitation periods
We may retain information where necessary to:
Administer your account
Complete requested services
Maintain company formation records
Maintain required financial records
Meet KYC or AML obligations
Resolve disputes
Prevent fraud
Enforce agreements
Establish, exercise, or defend legal claims
Comply with applicable laws
When information is no longer required and there is no lawful basis for retaining it, it should be deleted, securely destroyed, or anonymized where appropriate.
Closing an ASSIS account or requesting deletion does not necessarily require the deletion of information that we are legally required or otherwise lawfully entitled to retain.
10. Security
We use technical and organizational measures intended to protect personal information against:
Unauthorized access
Unauthorized disclosure
Accidental loss
Misuse
Alteration
Destruction
Depending on the system and information involved, safeguards may include access controls, authentication mechanisms, encryption, logging, monitoring, secure infrastructure, and restricted employee access.
However, no website, network, storage system, or online transmission method can guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and verification codes.
Never share your password or one-time verification code with another person.
If you believe your account or personal information may have been compromised, contact us as soon as possible.
11. Your Privacy Rights
Depending on the laws applicable to you and subject to relevant legal conditions and exceptions, you may have rights concerning your personal information.
These may include the right to:
Be informed about how your personal information is collected and processed.
Request access to personal information we hold about you.
Obtain a copy of your personal information where applicable.
Request correction of inaccurate information.
Request completion of incomplete information.
Request deletion or destruction of information where applicable conditions are satisfied.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing where applicable.
Request information concerning relevant disclosures or transfers where provided by law.
Submit a complaint to the competent data protection or regulatory authority.
Withdrawing consent does not affect processing that occurred lawfully before consent was withdrawn.
Withdrawal of consent also does not prevent processing where another lawful basis applies.
Certain information may need to be retained despite a deletion request where required by:
Company law
Tax or accounting requirements
AML or KYC obligations
Government requirements
Legal claims
Other applicable laws
To exercise a privacy right, contact:
We may request information reasonably necessary to verify your identity before processing a privacy request.
Requests will be handled within the time periods required by applicable law.
12. Marketing Communications
Where permitted, we may send information about ASSIS, Ellwaa, company formation services, business services, events, offers, or related services.
You may request that marketing communications stop at any time by:
Using an unsubscribe option where provided, or
Contacting us at [email protected]
Opting out of marketing communications does not prevent us from sending necessary service communications concerning your account, payments, requests, security, or active services.
13. Third-Party Websites and Services
ASSIS may contain links or integrations involving third-party websites or services, including:
Payment providers
WhatsApp
Social media platforms
Government websites
External service providers
Professional partners
Those third parties may independently collect and process information under their own privacy notices and legal responsibilities.
This Privacy Policy applies to personal information processed by ASSIS and Ellwaa.
It does not control the independent privacy practices of third parties.
We encourage you to review the applicable privacy policies of third-party services before providing information directly to them.
14. Government Authorities
Company formation and related services frequently require information to be submitted to government authorities.
Once information has been lawfully submitted to a competent authority, that authority may process and retain the information independently under the laws and regulations applicable to it.
ASSIS and Ellwaa do not control the independent processing activities or statutory retention requirements of government authorities.
15. Children's Privacy
ASSIS is intended for entrepreneurs, company owners, representatives, and other persons using business and company formation services.
Our services are not intended to be used independently by children.
We do not knowingly collect personal information from children except where information concerning a minor is legitimately required for a service, legal procedure, ownership structure, dependent residency procedure, or another lawful purpose.
Where required, such information should be provided by or with the authorization of a parent, guardian, or other legally authorized person.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
ASSIS services
Ellwaa operations
Technology
Service providers
Data processing practices
Applicable laws and regulations
When this Privacy Policy is updated, the revised version will be published on the ASSIS website with an updated “Last updated” date.
Where required by applicable law, we may provide additional notice or request consent before applying material changes to certain processing activities.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, how your information is processed, or wish to submit a privacy request, you can contact us using the following details:
ASSIS by Ellwaa Group
Email: [email protected]
Phone: +20 155 522 5243
Cairo Office:
31 Mohammed Mahmoud, Ad Dawawin,
Abdeen, Cairo Governorate 4280101, Egypt
ASSIS Website: assis.ellwaa.com
Ellwaa Website: ellwaa.com
ASSIS operates with teams serving clients in Egypt and Saudi Arabia, including Cairo, New Cairo, Riyadh, Jeddah, and Dammam.
You may send us a message at any time.
Our team aims to make initial contact within one business day. Privacy requests may require additional time for identity verification, legal review, and processing in accordance with applicable law.
© 2026 ASSIS by Ellwaa. All rights reserved.